Photographer Terms & Conditions
This is an agreement between The Photographer, also referred to as The Contributor, and SURŌ, also referred to/known as SURŌ LIVING.
The terms stated below will serve as the official agreement between the two parties from the date The Photographer creates an account to to act as a contributor for SURŌ.
- SURŌ can at any point discontinue working with the Photographer if they fail to adhere to the terms listed below. Please read carefully.
- As an approved contributor acting on behalf of SURŌ, the Photographer agrees to the following terms.
General Requirements of the Photographer
Conduct
The Photographer is visiting the property as a representative of SURŌ and will conduct themselves in a respectful, and professional manner. If at any point a complaint arises or the Contributor acts outside our guidelines, we reserve the right to sever the relationship immediately and where applicable, the Contributor may be required to pay fees to the property.
Professional Obligation
The Photographer agrees to photograph the property as per specifications listed below, doing their best to showcase the design and experiential elements.
Respect for Guests
In cases where other guests are present, the Photographer must do their best not to disturb them, and if taking photos with guests in the background, they must not be identifiable.
Permission
Commercial photoshoots (photographing other products or services for other brands) at the properties must have prior consent from both the property owner + SURŌ and adhere to social media posting requirements. If other brands/companies are benefiting from our collaboration without prior consent (tagged in posts, images created at the property, etc), we will sever the relationship immediately.
Photographer Quote
In addition to the photos, the Photographer may also be asked to share a short quote about their stay which will be shown at the bottom of the property listing.
Misconduct
If a Photographer initiates contact outside of the platform with any SURŌ property for their own personal opportunities, SURŌ will immediately sever all ties with the Photographer and warn every current and future property in our database of the dishonest conduct.
Use of Images
Ownership & Copyright
The Photographer retains ownership/copyright of all the images submitted to SURŌ.
Usage License for SURŌ
The Photographer grants SURŌ license (permission) to use the images submitted for online & print marketing and promotion including but not limited to website, social media and online and print publications in perpetuity.
Usage License for Property
The Photographer grants the property license (permission) to use the specified images for social media use unless an alternative arrangement is made (for example if the property purchases image usage rights for their website.)
Photographer Credit
The Photographer will be credited for images submitted in all cases where applicable.
Exclusive rights
The photos taken at the Property are exclusive to SURŌ and cannot to be shared/sold to any other travel or property booking platforms (ex. Smith Hotels).
In the case the Photographer wants to contribute, submit or share images taken at the SURŌ property with other online and print publications (ex. travel blogs, travel magazines, instagram accounts), prior permission must be given by SURŌ, and if granted, the property and SURŌ must be credited accordingly.
Professional Use Credit
In the case the Photographer would like to share their experience + photos of the property on their own blog or website, SURŌ and the property must be credited.
Editing Rights
SURŌ reserves the right to edit the photos however they see fit to maintain brand uniformity.
Instagram Posting Requirements
Posting Requirement during Stay
The Photographer agrees to post a minimum of 1 photo on their feed and a minimum of 3 stories per night of stay unless otherwise specified, crediting and tagging @theproperty + @suro_living in the first 5 lines of the comments and all IG stories.
Posting Requirement After Stay
The Photographer must post the photos and IG stories within 2 weeks of visiting the property.
Social post Credits
The Photographer agrees to credit the Property and SURŌ whenever posting photos taken at the property arranged by SURŌ even if they post more than the required amount.
Submission Requirements
Photographic Restrictions
SURŌ trusts that the Photographer will use their skills and expertise to showcase the property by photographing in ideal lighting conditions. In the case important elements were not able to be photographed due to weather, construction, etc, please notify SURŌ as soon as possible.
Quantity
A minimum quantity of 40 photos for each property.
Image Size
High resolution jpgs with a minimum size of 3000px wide or tall.
Orientation
Mix of horizontal and vertical orientations.
Editing
Correct for white balance and keep the presets to a minimum to help us maintain uniformity throughout the site.
Photography Checklist
- The room where you stay. In the case of a private home, all rooms must be photographed.
- Common areas
- Detail shots
- Exterior shots
- Environmental shots (the property in its surroundings)
- Lifestyle photos using people or styled props. Please provide the same shot without people as well.
- Neighborhood photos + photos of the area (nearby cafes, beaches, landscapes) *at least 5 images
Timeline
- Photos of the property must be posted on instagram within 2 weeks of stay
- All the property photos must be submitted to SURŌ within 3 weeks of stay (*please communicate in the case where an extension may be required)
- Embed photographer name in metadata in addition to naming the images with photographer + property name (ex. JaneDoe_CasaItaly01.jpg)
- Submit via wetransfer to hello@suroliving.com
Requirements of SURŌ
Coordination + Introduction
SURŌ coordinates the stay between the Photographer and the selected Property via the internal messaging system and availability calendar accessible in the Photographer’s dashboard.
Photo Delivery
Upon receiving the edited photos of the Property from the Photographer, SURŌ will select the required amount and send to the Property.
Photographer Credit
SURŌ will credit the photographer where applicable (social media, website, publications, etc).
Property requirement to Credit
Depending on the property type, they will receive 10-15 photos for social media use. The property is required to always credit photographer + @suro_living in perpetuity of usage.
Payment to Photographer
In the case the Property wishes to purchase additional images and/or usage rights, SURŌ will charge 25% commission.
Liability
No Liability for Property Damage and Personal Harm
The Photographer is a collaborative contributor and is not an employee of SURŌ. SURŌ is not liable for any injury or loss sustained during the Photographer’s stay at the arranged property, including but not limited to loss/damage to equipment, financial loss, or bodily harm/injury.
No Guarantee of Experience
Although we do extensive research when approving properties, SURŌ is not responsible for the experience the Photographer has during their stay. Before the Photographer initiates the collaboration, they are encouraged to do their own research. In the case of a bad experience, please advise SURŌ of the situation.
Responsibility for Collaboration Details
Although SURŌ will be automatically notified at each step of the collaboration, it is the responsibility of the Photographer to coordinate and understand all details associated with the collaboration, including but not limited to, visit dates, directions, and check-in details. Most of this information will be saved in the internal messaging system and Photographer Dashboard.
Responsibility for Images Taken
The Photographer is responsible for the images taken at the property until they are transferred to SURŌ. The Photographer must save the RAW files in the case a larger version or different edit is required. If the Photographer doesn’t want to keep a backup of the RAW files, they can send them to SURŌ.
Cancellation
Cancellation deadline for Photographer
Once the dates of stay are confirmed and agreed upon by all parties, the Photographer can cancel no less than 30 days prior to arrival date. If less than 30 days, the Photographer may be required to pay a cancellation fee as determined by the property unless the property agrees to a different arrangement.
Assumed Risk Due to Property Cancellation
In the case the Property has to cancel due to unforeseen circumstances such as repairs to the property, SURŌ is not liable for any costs incurred to the Photographer. The Photographer can select alternate dates or search for another available property via the Property Database.
Travel Costs & Expenses
Responsibility for Costs
SURŌ is not liable for any costs incurred to Photographer under any circumstances. The Photographer is responsible for their travel costs and any additional costs incurred at the property.
Forfeiture
In the case the Photographer is not adhering to the terms above, SURŌ reserves the right to suspend and/or cancel all current and future collaborations.