Creator Terms & Conditions
This is an agreement between The Creator, also referred to as The Contributor, and SURŌ, also known as SURŌ LIVING.
The terms stated below will serve as the official agreement between the two parties from the date The Creator creates an account to act as a contributor for SURŌ.
- SURŌ can at any point discontinue working with the Creator if they fail to adhere to the terms listed below. Please read carefully.
- As an approved contributor acting on behalf of SURŌ, the Creator agrees to the following terms.
General Requirements of the Creator
Conduct
The Creator is visiting the property as a representative of SURŌ and will conduct themselves in a respectful, and professional manner. If at any point a complaint arises or the Contributor acts outside our guidelines, we reserve the right to sever the relationship immediately and where applicable, the Contributor may be required to pay fees to the property.
Professional Obligation
The Creator agrees to photograph the property as per specifications listed below (unless a one-time agreement is made for a specific property), doing their best to showcase the design and experiential elements.
Respect for Guests
In cases where other guests are present, the Creator must do their best not to disturb them, and if taking photos with guests in the background, they must not be identifiable.
Permission
Commercial photoshoots (photographing other products or services for other brands) at the properties must have prior consent from both the property owner + SURŌ and adhere to social media posting requirements. If other brands/companies are benefiting from our collaboration without prior consent (tagged in posts, images created at the property, etc), we will sever all ties with the Contributor.
Contributor Quote
In addition to the photos, the Contributor may also be asked to share a short quote about their stay which will be shown at the bottom of the property listing.
Misconduct
If a Photographer initiates contact outside of the platform with any SURŌ property for their own personal opportunities, SURŌ will immediately sever all ties with the Photographer and warn every current and future property in our database of the dishonest conduct.
Use of Images
Ownership & Copyright
The Creator retains ownership/copyright of all the images submitted to SURŌ.
Usage License for SURŌ
The Creator grants SURŌ license (permission) to use the images submitted for online & print marketing and promotion including but not limited to website, social media and online and print publications in perpetuity.
Usage License for Property
The Creator grants the property license (permission) to use the specified images for social media use unless an alternative arrangement is made (for example if the property purchases image usage rights for their website.)
Contributor Credit
The Creator will be credited for images submitted in all cases where applicable.
Exclusive rights
The photos taken at the Property are exclusive to SURŌ and cannot to be shared/sold to any other travel or property booking platforms (ex. Smith Hotels).
In the case the Creator wants to contribute, submit or share images taken at the SURŌ property with other online and print publications (ex. travel blogs, travel magazines, instagram accounts), prior permission must be given by SURŌ, and if granted, the property and SURŌ must be credited accordingly.
Professional Use Credit
In the case the Creator would like to share their experience + photos of the property on their own blog or website, SURŌ and the property must be credited.
Editing Rights
SURŌ reserves the right to edit the photos however they see fit to maintain brand uniformity.
Instagram Posting Requirements
Posting Requirement during Stay
The Creator agrees to post a minimum of 1 photo on their feed and a minimum of 3 stories per night of stay unless otherwise specified, crediting and tagging @theproperty + @suro_living in the first 5 lines of the comments and all IG stories.
Posting Requirement After Stay
The Creator must post the photos and IG stories within 2 weeks of visiting the property.
Social post Credits
The Creator agrees to credit the Property and SURŌ whenever posting photos taken at the property arranged by SURŌ even if they post more than the required amount.
Timeline
- Photos of the property must be posted on instagram within 2 weeks of stay
- All the property photos must be submitted to SURŌ within 3 weeks of stay (*please communicate in the case where an extension may be required)
- Embed creator name in metadata in addition to naming the images with photographer + property name (ex. JaneDoe_CasaItaly01.jpg)
- Submit via wetransfer to hello@suroliving.com
Requirements of SURŌ
Coordination + Introduction
SURŌ coordinates the stay between the Creator and the selected Property via the internal messaging system and availability calendar accessible in the Contributor’s dashboard.
Photo Delivery
Upon receiving the photos of the Property from the Creator, SURŌ will select the required amount and send to the Property.
Contributor Credit
SURŌ will credit the contributor where applicable (social media, website, publications, etc).
Property requirement to Credit
Depending on the Property type and collaboration agreement the Property will be able to use some images for social media use. The property is required to always credit photographer + @suro_living in perpetuity of usage.
Payment to Contributor
In the case the Property wishes to purchase additional images and/or usage rights, SURŌ will charge 25% commission.
Liability
No Liability for Property Damage and Personal Harm
The Creator is a collaborative contributor and is not an employee of SURŌ. SURŌ is not liable for any injury or loss sustained during the Creator’s stay at the arranged property, including but not limited to loss/damage to equipment, financial loss, or bodily harm/injury.
No Guarantee of Experience
Although we do extensive research when approving properties, SURŌ is not responsible for the experience the Creator has during their stay. Before the Creator initiates the collaboration, they are encouraged to do their own research. In the case of a bad experience, please advise SURŌ of the situation.
Responsibility for Collaboration Details
Although SURŌ will be automatically notified at each step of the collaboration, it is the responsibility of the Creator to coordinate and understand all details associated with the collaboration, including but not limited to visit dates, directions, creator requirements and check-in details. Most of this information will be saved in the internal messaging system and Contributor Dashboard.
Responsibility for Images Taken
The Creator is responsible for the images taken at the property until they are transferred to SURŌ.
Cancellation
Cancellation deadline for Creator
Once the dates of stay are confirmed and agreed upon by all parties, the Contributor can cancel no less than 30 days prior to arrival date. If less than 30 days, the Contributor may be required to pay a cancellation fee as determined by the property unless the property agrees to a different arrangement.
Assumed Risk Due to Property Cancellation
In the case the Property has to cancel due to unforeseen circumstances such as repairs to the property, SURŌ is not liable for any costs incurred to the Contributor. The Contributor can select alternate dates or search for another available property via the Property Database.
Travel Costs & Expenses
Responsibility for Costs
SURŌ is not liable for any costs incurred to the Contributor under any circumstances. The Contributor is responsible for their travel costs and any additional costs incurred at the property.
Forfeiture
In the case the Contributor is not adhering to the terms above, SURŌ reserves the right to suspend and/or cancel all current and future collaborations.